The WhatsApp CRM that replies instantly
Connect your WhatsApp Business number to Zayda and stop switching tabs. Every message lands in one shared inbox, gets an AI-assisted reply in seconds, and updates the right deal automatically — so no lead goes cold in your chat list.
No credit card required · every feature included
Over 1,000+ sales teams already run their WhatsApp on Zayda
Join sales teams already selling on WhatsApp with Zayda
Get StartedNew WhatsApp chats
Deal pipeline
Avg. first response < 9 seconds
Get this inbox and pipeline set up for your team
Set Up Your InboxCustomer conversations deserve a CRM that moves as fast as WhatsApp does
Customers expect a reply in minutes, not by end of day, and every business competing for their attention looks the same on paper. What sets you apart is how fast you respond, how organised your follow-up is, and how little falls through the cracks between a chat and a closed deal.
Chats don't wait for office hours
A customer messaging at 11pm shouldn't have to wait until morning. Zayda answers by WhatsApp, email and SMS the moment they reach out.
Every chat, every deal, one screen
Conversations, quotes, orders and notes for every customer live in one pipeline instead of scattered across phones and spreadsheets.
Small teams, full visibility
Built for lean sales teams and solo operators who need the structure of a big company's CRM without the setup overhead.
Give your customers the fast reply they expect
Start Replying FasterWhat is a WhatsApp CRM?
A WhatsApp CRM connects your WhatsApp Business number to your customer relationship management software, so every chat, contact, and order update lives next to the rest of your sales data instead of being buried inside a phone app.
Instead of screenshotting conversations or copying phone numbers into a spreadsheet, a WhatsApp CRM like Zayda logs each message against the right contact and deal automatically, lets more than one teammate reply from a shared inbox, and can send an AI-assisted first response the moment a new chat starts.
- Unifies your WhatsApp Business API with your contacts, deals, and pipeline.
- Logs every inbound and outbound message to the matching contact record.
- Gives your whole team a shared inbox with chat assignment and handover.
- Replies to a new WhatsApp lead in seconds with an AI-assisted first message.
- Turns a chat into a pipeline deal without any manual data entry.
See what a WhatsApp CRM looks like for your team
Connect Your WhatsAppEverything your team needs to sell on WhatsApp
A WhatsApp CRM is only useful if it removes work, not adds another tool to check. Here's what changes once WhatsApp is connected to Zayda.
One shared inbox for every WhatsApp conversation
Every WhatsApp Business chat lands in a single inbox your whole team can see. Assign a conversation to a rep, reassign it if they're unavailable, and filter by status so nothing sits unanswered — no more two people replying to the same customer by accident.
AI replies before a lead has time to go cold
The moment a new WhatsApp conversation starts, Zayda can send an AI-assisted first reply alongside an email and SMS — you set the tone, script and hand-off rules, so it never goes off-script. When it's ready for a human, the rep picks up mid-conversation with the full history attached, not a cold trail.
Every chat synced to the right contact and deal
No more copying details between WhatsApp and a spreadsheet. Each message is attached to the matching contact automatically, next to emails, calls and notes, in one timeline — so anyone on the team can open a deal and see exactly where the conversation left off.
Templates and broadcasts that respect WhatsApp's rules
Once a customer messages you first, you can reply freely for 24 hours. Outside that window — or when you're reaching out first — WhatsApp requires a pre-approved template. Zayda lets you build and send those templates for welcome messages, payment reminders and order updates, and re-opens the 24-hour window automatically as soon as the contact replies.
Turn a chat into a deal without leaving WhatsApp
A prospect asks for a quote, a customer reports an issue, someone requests a demo — instead of switching apps to log it, create a new pipeline record straight from the chat. It lands in the right pipeline, at the right stage, ready for your team to work.
Put these features to work in your own inbox
Try These FeaturesWhatsApp Business app vs. a real WhatsApp CRM
The free WhatsApp Business app works fine for one person on one phone. Here's what changes once your team and pipeline grow past that.
| WhatsApp Business app alone | WhatsApp + Zayda CRM | |
|---|---|---|
| Team access | One device, one user | Shared inbox for the whole team |
| Chat history | Lives only on the phone | Logged to every contact record |
| First response | Manual, whenever someone sees it | AI-assisted reply within seconds |
| Pipeline tracking | None — copy details elsewhere | Deals created automatically from chats |
| Automation | Not supported | Templates, reminders & broadcasts |
| Reporting | Not available | Live response-time & pipeline dashboards |
Outgrow the WhatsApp Business app today
Upgrade to ZaydaBuilt for how your industry actually uses WhatsApp
The same WhatsApp CRM, tuned to the way different teams sell and support customers.
Get the workflow built for your industry
Set Up My WorkflowWhatsApp, connected to the rest of your stack
WhatsApp is one of many channels Zayda plugs into out of the box — so a lead can arrive on WhatsApp and still show up in the same dashboard as your email, calendar and payments.
Connect WhatsApp to the tools you already use
Connect Your StackYour WhatsApp conversations stay yours
Customer chats are sensitive. Zayda handles them the same way it handles the rest of your data.
Encrypted
Data is encrypted in transit and at rest, with access controls on every account.
Never sold
Zayda does not sell your data or your customers' data, ever.
No ad use
Nothing you store in Zayda — including WhatsApp chats — is used to target or serve advertising.
Start with a CRM that keeps your chats secure
Get Started SafelyTeams selling over WhatsApp with Zayda
"We used to lose leads between WhatsApp and our spreadsheet. Now every chat becomes a deal on its own, and no one has to remember to log it."
"The shared inbox alone paid for itself. Two of us used to reply to the same customer without knowing it — that just doesn't happen anymore."
"Our first WhatsApp reply used to take hours. With Zayda's AI response, customers hear back before they've even put their phone down."
Join the teams already selling faster on WhatsApp
Get StartedFrequently asked questions
What is a WhatsApp CRM?
A WhatsApp CRM connects your WhatsApp Business number to your customer relationship management software, so every chat is logged against the right contact and deal instead of living only inside the WhatsApp app. Zayda's WhatsApp CRM adds a shared team inbox, AI-assisted replies, templates, and automatic pipeline updates on top of your existing WhatsApp Business account.
Do I need the WhatsApp Business API to use a WhatsApp CRM?
For a single person replying from one phone, the free WhatsApp Business app is enough. Once more than one teammate needs to read and reply to the same number, or you want automated replies, approved templates, and reporting, you need access to the official WhatsApp Business API, which Zayda sets up for you during onboarding.
Will my WhatsApp chat history be saved to the contact record?
Yes. Every inbound and outbound WhatsApp message is attached to the matching contact automatically, alongside emails, calls, and notes, so anyone on your team can see the full conversation history in one timeline.
Can more than one teammate reply from the same WhatsApp number?
Yes. Zayda gives your team a shared WhatsApp inbox where chats can be assigned to a specific rep, reassigned if someone is unavailable, and filtered by status, so no conversation is answered twice or missed entirely.
How fast does Zayda reply to a new WhatsApp message?
Zayda can send an AI-assisted first response within seconds of a new WhatsApp conversation starting, alongside an email and SMS, and hand the chat to a rep with the full context attached once it needs a human touch.
Is there a free WhatsApp CRM plan?
Yes. Zayda includes every core feature on its free plan with no credit card required, so you can connect WhatsApp, try the shared inbox, and automate your pipeline before deciding to upgrade.
Can I send WhatsApp broadcasts and templates from the CRM?
Yes. You can create WhatsApp-approved template messages for things like welcome messages, payment reminders, and order updates, and send them automatically when a deal reaches a certain stage or a set amount of time has passed.
Let Zayda answer your next WhatsApp lead
Connect your WhatsApp Business number in minutes and give your team one inbox, instant AI replies, and a pipeline that updates itself.
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